Terms & Conditions and Return Policy

Last updated: 25 October 2026

Thank you for choosing By Nada Alaaraj. Every piece we make is handcrafted in Jordan, and we want every order to be a pleasure from start to finish. This page sets out the terms that apply when you shop with us, together with our refund, return and exchange policy. Please read it before placing your order.

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Part I — General Terms and Conditions

1. Definitions

• Brand / Company: By Nada Alaaraj, operated by Nada Alaaraj in Jordan.
• Customer / User: any person who browses, contacts, or purchases products from the Brand.
• Products: handmade jewelry and related products offered by the Brand, including micro mosaic pieces, silver and gold jewelry, and made-to-order or customized items.
• Services: product information, order handling, production, delivery, and customer support provided by the Brand.

2. Acceptance of Terms

By placing an order or using the Brand’s online channels to enquire about or purchase products, the Customer acknowledges these Terms. If the Customer does not agree, they should not place an order. Any mandatory rights provided by applicable law remain unaffected.

3. Use of Online Channels

• Customers must provide accurate information needed to process and deliver an order.
• Customers must not use the Brand’s online channels for unlawful purposes or to infringe the rights of others.
• The Brand may correct errors in product descriptions or availability and will communicate material changes affecting a confirmed order.

4. Orders, Production and Delivery

• Production time is generally 3–4 days. This is an estimate and may vary depending on the design, materials, order volume, and confirmation of specifications. A different timeline will be communicated where applicable.
• For customized or made-to-order items, production begins after the design, specifications and any required payment arrangements have been agreed with the Customer.
• Delivery times, shipping charges, and delivery arrangements will be communicated to the Customer before the order is confirmed where reasonably possible.
• International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless agreed otherwise in writing, these charges are the Customer’s responsibility.

5. Intellectual Property

Product designs, photographs, logos, written content, and other original materials created for or owned by the Brand may not be copied, reproduced, distributed, or used commercially without prior written permission, except where permitted by applicable law.

6. Product Descriptions and Handmade Variations

The Brand aims to represent products accurately. Because items are handmade and may use natural stones, shells, or other natural materials, minor variations in color, pattern, texture, or finish may occur. Such natural or handmade variations do not necessarily constitute a defect. This clause does not limit any rights the Customer may have if a product is materially different from its description or is defective.

7. Prices and Payment

All prices are shown in Jordanian Dinars (JOD). The price, payment method, deposit (if any), and any delivery charges will be communicated before the order is confirmed. The payment methods available for your order are shown at checkout. No payment method or fee should be assumed unless it has been communicated for the specific order.

8. External Links

If the Brand’s online channels contain links to third-party websites or services, the Brand is not responsible for the content or privacy practices of those third parties. Customers should review the relevant third-party terms and policies.

9. Disclaimer and Liability

Product information is provided in good faith. To the extent permitted by applicable law, the Brand is not responsible for indirect losses arising from misuse of a product or circumstances beyond its reasonable control. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

10. Privacy

Personal information provided by a Customer will be used as reasonably necessary to respond to enquiries, process orders, arrange delivery, and provide customer support. Customers should avoid sending unnecessary sensitive information. For more details, please see our Privacy Policy.

11. Amendments

The Brand may update these Terms from time to time. The version applicable to an order is the version made available when the order is confirmed, subject to mandatory law.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hashemite Kingdom of Jordan, subject to any mandatory consumer-protection rules and jurisdictional requirements that apply to the transaction.

By placing an order, the Customer confirms that they have had the opportunity to review these Terms, subject always to rights granted by applicable law.

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Part II — Refund, Return and Exchange Policy

This policy applies to orders placed directly with By Nada Alaaraj.

1. Scope

This policy covers handmade jewelry and related products sold by the Brand, including ready-made items and customized or made-to-order pieces, subject to the terms below and any mandatory legal rights.

2. Return Conditions

• The Brand does not offer a change-of-mind return period for products that are correctly supplied and are not defective. This does not remove any mandatory rights that may apply under law.
• If an item arrives damaged, is defective, or is materially different from the confirmed order, the Customer should contact the Brand as soon as reasonably possible and provide the order details and clear photographs where helpful.
• The Brand may request the product to be inspected and returned, where appropriate, before deciding on a remedy.
• Products should be kept in their original condition and packaging where possible. This does not prevent a Customer from exercising mandatory rights relating to defective or incorrect products.

3. Exchange Conditions

• Exchanges are not offered for a change of preference unless the Brand expressly agrees.
• If the wrong product was supplied or a product is defective, the Brand will assess the issue and discuss an appropriate remedy, subject to applicable law.
• Any exchange depends on product availability and the nature of the issue.

4. Non-Returnable and Non-Exchangeable Items

• Custom-made or customized items are not eligible for change-of-mind returns or exchanges once production has begun, unless the Brand agrees otherwise.
• Ready-made items that are correctly supplied and not defective are not eligible for change-of-mind returns.
• This exclusion does not apply where a product is defective, incorrect, or where a return, replacement, refund, or other remedy is required by applicable law.

5. How to Request Assistance

1. Contact us by email at [email protected] or by phone / WhatsApp at +962 79 175 0762.
2. Provide your name, order details or order number if available, a description of the issue, and photographs where relevant.
3. We aim to respond within 3 business days. The time required to resolve a request may vary depending on inspection, shipping, and the nature of the issue.

6. Shipping and Return Costs

• If the return or replacement is due to the Brand’s error or a confirmed defect, the Brand will cover reasonable return shipping costs or arrange another appropriate solution, subject to applicable law.
• For any return or exchange voluntarily approved for customer preference, the Customer will generally be responsible for return shipping and any applicable handling costs, where legally permitted and agreed in advance.
• Please contact us before sending an item back so that return arrangements can be confirmed.

7. Refund Method and Timing

If a refund is approved or required, the method and timing will be discussed with the Customer on a case-by-case basis and handled in accordance with applicable law. The Brand will communicate the expected process before completing the refund. Any mandatory statutory deadline or payment-method requirement takes precedence over this policy.

8. Order Cancellation

• Customers may request cancellation before production begins or before dispatch, whichever is applicable. Cancellation is not guaranteed until the Brand confirms it.
• Once production of a customized or made-to-order item has begun, cancellation may not be possible because materials and labor may already have been committed, subject to any mandatory rights under applicable law.
• If an order has already been dispatched, the request will be handled under the return provisions above and applicable law.

By placing an order, the Customer acknowledges this policy, subject to any mandatory rights under applicable law.

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